Refund & Return Policy

Al Haram Enterprises

At Al Haram Enterprises, we strive to deliver the highest quality products in Power Distribution & Protection, Automation & Control Systems, Cable Accessories & Management, Relays & Control Devices, Measurement & Monitoring Instruments, Earthing & Safety Equipment, and Installation & Hardware.

We value our customers and want you to be fully satisfied with your purchase. This Refund and Return Policy outlines the terms under which products may be returned or refunded.

1. Returns Eligibility

  • Products may be returned within 7 days of delivery for B2C customers and within 14 days for B2B customers, provided they meet the following conditions:

    • The product is unused, undamaged, and in its original packaging.

    • The product includes all manuals, accessories, and documentation.

    • Proof of purchase (invoice/receipt) must be provided.

2. Non-Returnable Items

The following items cannot be returned:

  • Products that have been installed, tested, or used.

  • Customized or specially ordered products.

  • Products purchased on clearance or promotional sales.

  • Damaged products caused by mishandling, incorrect installation, or improper use.

3. Refunds

  • Once your return is inspected and approved, a refund will be processed within 7–10 working days.

  • Refunds will be issued in the original payment method (bank transfer, credit card, or cash).

  • For B2B bulk orders, refunds will be processed via company bank transfer only.

  • Shipping charges, installation costs, and handling fees are non-refundable.

4. Exchanges

  • If you received a defective or incorrect product, we will arrange for a replacement at no additional cost.

  • Exchange requests must be made within the eligible return period.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong, damaged, or defective product).

  • Products must be securely packed to avoid damage during return transit.

6. Warranty Claims

  • Certain products come with a manufacturer’s warranty. Warranty claims must follow the respective manufacturer’s terms and conditions.

  • Al Haram Enterprises will assist in facilitating warranty claims but is not liable for manufacturer decisions.

7. Contact Us

For all return and refund requests, please contact our support team:

📧 Email: support@alharamenterprises.com
📞 Phone: 042-37641007 / 0319-1428720
🏢 Address: Shop #G-9, Grace Tower, Brandreth Road, Lahore, Punjab, Pakistan
🆔 NTN: 9874316-2
🆔 STRN: 32-77-8762-838-25