Shipping Policy

Al Haram Enterprises

At Al Haram Enterprises, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, handle, and deliver orders to our valued customers across Pakistan and internationally.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Bulk and customized orders may require additional processing time. Customers will be notified accordingly.

2. Shipping Methods & Delivery Time

  • Within Pakistan (Local Deliveries):

    • Standard Delivery: 2–5 business days.

    • Express Delivery (where available): 1–2 business days.

  • International Deliveries:

    • 5–10 business days, depending on the destination and courier service.

    • Customs clearance and local import laws may affect delivery time.

3. Shipping Charges

  • Shipping charges are calculated based on order weight, size, and delivery location.

  • Final shipping cost will be displayed at checkout.

  • For B2B bulk orders, shipping charges may vary and will be confirmed before dispatch.

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email/WhatsApp.

  • Customers can track their orders through the respective courier’s website.

5. Delivery Terms

  • Deliveries are made to the address provided at checkout.

  • Customers are responsible for providing accurate delivery details. Incorrect information may result in delays or failed delivery.

  • If the delivery is unsuccessful due to customer unavailability or incorrect address, re-delivery charges may apply.

6. International Shipping & Customs

  • International customers are responsible for custom duties, taxes, and import regulations of their country.

  • Al Haram Enterprises is not liable for delays caused by customs authorities.

7. Damaged or Lost Shipments

  • If an order is received damaged, customers must notify us within 24 hours of delivery with proof (photos).

  • Lost shipments will be investigated with the courier, and replacements/refunds will be processed if applicable.

8. Contact Us

For shipping-related inquiries, please contact us:

📧 Email: support@alharamenterprises.com
📞 Phone: 042-37641007 / 0319-1428720
🏢 Address: Shop #G-9, Grace Tower, Brandreth Road, Lahore, Punjab, Pakistan
🆔 NTN: 9874316-2
🆔 STRN: 32-77-8762-838-25